How do you continuously monitor and optimize your AI Bot?
Watch how Christy Luykenaar, head of the customer contact center at Benefitfocus, leverages Cuein's Customer Experience Co-Pilot to optimize their AI bot in this clip from Customer Contact Week, Las Vegas.
Discover how AI bots, especially LLM-based ones, can become more transparent with observability and monitoring. By mining conversation flows, Benefitfocus stays updated on changing customer contact patterns and measures key metrics for effectiveness. Learn how such insights can visualize user interactions with the bot, diagnose issues like dialog hot spots, prompt failures, and hallucinations, and enable A/B testing of different flows.
See how analyzing human responses for conversations not resolved by the bot guides bot design and improves responses.