--- title: CueIn AI About Us description: CueIn was founded to help teams have confidence in their conversation workflows. image: https://cuein.ai/hubfs/FeaturedImage.png --- [Skip to content](https://cuein.ai/about#main-content) [![Cuein_logo_main](https://cuein.ai/hubfs/Cuein_logo_main.svg)](https://cuein.ai?hsLang=en) - [Home](https://cuein.ai) - Solutions Show submenu for Solutions - [Inferred CSAT](https://cuein.ai/inferred-csat) - [Bot Optimization](https://cuein.ai/optimize-bots) - [Agent QA](https://cuein.ai/agent-qa) - [Voice Analytics](https://cuein.ai/voice-analytics) - [Product Optimization](https://cuein.ai/optimize-product) - [Knowledge Optimization](https://cuein.ai/knowledge) - Resources Show submenu for Resources - [Blog](https://cuein.ai/blog) - Company Show submenu for Company - [About Us](https://cuein.ai/about) - [Careers](https://cuein.ai/careers) - [Sign In](https://app.cuein.ai) Open main navigation Close main navigation - [Home](https://cuein.ai) - Solutions Show submenu for Solutions - [Inferred CSAT](https://cuein.ai/inferred-csat) - [Bot Optimization](https://cuein.ai/optimize-bots) - [Agent QA](https://cuein.ai/agent-qa) - [Voice Analytics](https://cuein.ai/voice-analytics) - [Product Optimization](https://cuein.ai/optimize-product) - [Knowledge Optimization](https://cuein.ai/knowledge) - Resources Show submenu for Resources - [Blog](https://cuein.ai/blog) - Company Show submenu for Company - [About Us](https://cuein.ai/about) - [Careers](https://cuein.ai/careers) - [Sign In](https://app.cuein.ai) - [Request Demo](https://cuein.ai/demo) [Request Demo](https://cuein.ai/demo?hsLang=en)   # About Us We’re on a mission to build the future of Conversation Workflows together with our Customers. ## Cuein was founded to help teams have confidence in their conversation workflows. Mayukh Bhaowal, founder of Cuein, worked with Fortune 500 companies as a Product leader at Salesforce Einstein to help teams build and optimize conversation workflows using AI. Co-Founder Vignesh Ganapathy, was formerly in engineering leadership at Uber where he built trust and identity systems powered by ML and Google, where he built knowledge graph based structured search solutions. They met 17 years back at the Stanford CS program. They were both struck by the fact that great tools were available to identify and resolve website and mobile app user flow or optimize robotic process automation for business workflows, but there was no easy way to have confidence in the robustness of conversation workflows. ![lightbulbmoment-1](https://cuein.ai/hs-fs/hubfs/lightbulbmoment-1.png?width=598&height=382&name=lightbulbmoment-1.png "lightbulbmoment-1") > ###### "In Marketing and Product, every team has a solution like Google Analytics, Tableau, or Amplitude to measure application health. In Robotic Process Automation, they have tools like Celonis for workflow optimization. How come conversation teams are flying blind?" > >   > >   ![CueIn Origin](https://cuein.ai/hs-fs/hubfs/3fab4909-6b93-41a8-83e9-72504ba0345a.png?width=1024&height=1024&name=3fab4909-6b93-41a8-83e9-72504ba0345a.png "CueIn Origin")   Together, Mayukh and Vignesh realized that there was an opportunity to help conversation teams to actually tap into their own chat data to improve their effectiveness. The Cuein name is inspired by Jane Goodall’s work on chimpanzees, where the most primitive way to converse is by cues. At Cuein, we're committed to improving conversations. We're committed to improving customers' lives and resolving their issues quickly and effectively. And we’re committed to working with the broader conversation community to realize the full potential of chat log and transcripts. ### What We Value Customers over Competitors Nothing truly beats understanding our customer pain points and being obsessed with making our customers successful. Be aware of competitors, their strategies, and progress. Agility over Optimization Be nimble, fast and nurture a mindset of growth and innovation over the certainty of the current state. Learn from failure, and boldly move with intention. Optimize cautiously with customer success in mind. Diversity of Ideas over Establishment Create a space for diverse ideas that are actively considered and which may originate from anywhere and from anyone regardless of hierarchy. Everyone feels safe, respected, and equal. Collaboration over Competition The highest level of success is achieved by a team of talented individuals who are working with each other to diffuse their knowledge, investing in each other, and feeling connected to the broader level outcomes. Ability to make each other better is considered first before individual ownership. Resourcefulness Money is not the only resource to optimize. Do more with less by leveraging all available resources like people, time, and money efficiently to manage constraints and celebrate when we do so. [Read more](https://cuein.ai/blog/our-values?hsLang=en) ## Meet The Founding Team We’re a caring group of people passionate about conversations. We're a team who built AI and ML products at Salesforce, Uber, Google and Facebook. ![CueIn Team](https://cuein.ai/hubfs/CueIn%20Team.png "CueIn Team") ![Mayukh Bhaowal](https://cuein.ai/hs-fs/hubfs/Mayukh%20Bhaowal.jpg?width=200&height=200&name=Mayukh%20Bhaowal.jpg "Mayukh Bhaowal") [Mayukh Bhaowal](https://www.linkedin.com/in/mayukhbhaowal/) ![Vignesh Ganapathy](https://cuein.ai/hs-fs/hubfs/Vignesh%20Ganapathy.jpg?width=200&height=200&name=Vignesh%20Ganapathy.jpg "Vignesh Ganapathy") [Vignesh Ganapathy](https://www.linkedin.com/in/vigneshganapathy/) ![Melissa Runfeldt](https://cuein.ai/hs-fs/hubfs/IMG_3334.jpg?width=200&height=200&name=IMG_3334.jpg "Melissa Runfeldt") [Melissa Runfeldt](https://www.linkedin.com/in/melissajanerunfeldt/) ![Kevin Moore](https://cuein.ai/hs-fs/hubfs/Kevin%20Moore.jpg?width=200&height=200&name=Kevin%20Moore.jpg "Kevin Moore") [Kevin Moore](https://www.linkedin.com/in/kmoore13/) ![Amit Bose](https://cuein.ai/hs-fs/hubfs/Amit%20Bose.jpg?width=200&height=200&name=Amit%20Bose.jpg "Amit Bose") [Amit Bose](https://www.linkedin.com/in/amittbose/) ![Daniel Rousso](https://cuein.ai/hs-fs/hubfs/Daniel%20Rousso.jpg?width=200&height=200&name=Daniel%20Rousso.jpg "Daniel Rousso") [Daniel Rousso](https://www.linkedin.com/in/daniel-rousso/) ![Jasmine Huang](https://cuein.ai/hs-fs/hubfs/Jasmine%20Huang.jpg?width=200&height=200&name=Jasmine%20Huang.jpg "Jasmine Huang") [Jasmine Huang](https://www.linkedin.com/in/jasmine-h-992562150/) ![Xi chen](https://cuein.ai/hs-fs/hubfs/Xi%20chen.jpg?width=200&height=200&name=Xi%20chen.jpg "Xi chen") [Xi Chen](https://www.linkedin.com/in/xi-chen-6309b46b/) ![Nutan Pai Raikar](https://cuein.ai/hs-fs/hubfs/nutan.jpg?width=200&height=200&name=nutan.jpg "Nutan Pai Raikar") [Nutan Pai Raikar](https://www.linkedin.com/in/nutan-pai-raikar/) ![Nelson Chandra](https://cuein.ai/hs-fs/hubfs/nelson.jpg?width=200&height=200&name=nelson.jpg "Nelson Chandra") [Nelson Chandra](https://www.linkedin.com/in/nelson-chandra-33681b120/) [Careers](https://cuein.ai/careers?hsLang=en) Join us on the mission! ### Our Investors. At Cuein we are proud to be backed by Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network. Additional investors include industry leaders at ServiceNow, Salesforce, and Drift and former leaders at Google, VMWare and Airbnb. ![Lightspeed-2](https://cuein.ai/hs-fs/hubfs/Lightspeed-2.png?width=296&height=60&name=Lightspeed-2.png "Lightspeed-2") ![khosla-ventures](https://cuein.ai/hs-fs/hubfs/khosla-ventures.webp?width=215&height=80&name=khosla-ventures.webp "khosla-ventures") ![WIN_1](https://cuein.ai/hs-fs/hubfs/WIN_1.png?width=250&height=80&name=WIN_1.png "WIN_1") [Request Demo](https://cuein.ai/demo?hsLang=en) © 2025, Cuein, Inc.   **Cuein** [Home](https://cuein.ai?hsLang=en) [About Us](https://cuein.ai/about) [Careers](https://cuein.ai/careers?hsLang=en) [Contact Us ](mailto:support@cuein.ai) [Sign In](https://app.cuein.ai) [Services](https://cuein.ai/services?hsLang=en) **Solutions** [Inferred CSAT](https://cuein.ai/inferred-csat?hsLang=en) [Bot Optimization](https://cuein.ai/optimize-bots?hsLang=en) [Agent QA](https://cuein.ai/agent-qa?hsLang=en) [Voice Analytics](https://cuein.ai/voice-analytics?hsLang=en) [Product Optimization](https://cuein.ai/optimize-product?hsLang=en) [Knowledge Optimization](https://cuein.ai/knowledge?hsLang=en) **Resources**   [Blog](https://cuein.ai/blog?hsLang=en) [API](https://developer.cuein.ai/docs/getting-started) **Legal & Security** [Privacy Policy](https://cuein.ai/privacy?hsLang=en) [Terms of Service](https://cuein.ai/terms?hsLang=en) [Security](https://app.vanta.com/cueinai/trust/7pzlr5lnec2vu3lghvusmd)