voice analytics
Mine your voice calls to answer any customer experience question
Gleaning business insights from customer calls by listening to handful of recordings and taking notes does not scale. It is infeasible to review all your calls to surface precise information. Technology advancements in language models make it efficient, cost effective and more accurate.
Go from insights to results with voice analytics
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Summarize individual calls and visualize how they flow, and then aggregate them over millions of calls
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Discover real time trending contact patterns including anomalies in contact reason to surface underlying issues
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Leverage generative AI to search across calls to answer any CX question. Segment that by location, department, brand and other factors instantly
Cuein AI will help you
Save hours of manual call analysis
Get alerted on anomalies
Improve NPS
Let us show you how you can listen to all your customers always