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Knowledge Optimization
knowledge optimization

Identify gaps in your knowledge base and fix it to improve automation and agent performance

Lack of comprehensive knowledge base impacts quality of agent answers,  resolution rates and first contact resolution. With evolving business and customer needs, new nuances arise.  Automation relies on updated knowledge. Maintaining and continuously evolving your knowledge is an uphill task.

Upgrade your knowledge centered service with content generation and search 

  • Generate QnA by learning from hundreds of agents answering similar questions and combining the best answer snippets
  • Export generated QnA back to your knowledge base of choice
  • Discover top and bottom performing knowledge articles, articles suggested and feedback rating trends
Knowledge Optimization

Cuein AI will help you

Improve FCR

Improve Deflection

Save hours updating knowledge base

Let us show you how you can continuously evolve your knowledge base