In today's downturn, there is an urgency towards retention via better Customer Experience (CX).
CX interactions are now conversational but multi-turn chat and call workflows across human agents and bots are costly to analyze, design and iterate. Generative LLM based chatbot is an unpredictable blackbox.
CueIn models organic real world human conversations and provides observability monitoring into automated conversations to improve CSAT/NPS and lift retention and revenue expansion.
Summarize Agent Actions to Guide Chatbot Design
Automatically generate the next best automation flow from millions of live agent chat and call transcripts. Use that to author complex real world bot flows or improve human workflows. This removes the need for manual reviews which are error prone and do not scale.
Reveal and Repair Bot Failures to Improve Containment
Visualize how users interact with your bot rather than how it's designed. Diagnose breaking points and fix them by exporting dialog flows, slots, intents, Q&A and more, back to the bots of your choice.
Discover Real Time Trends and Improve Customer Service
Get alerted on trending contact reasons before it ends up clogging your contact center. Get insights into your company and product and reduce customer support volume.
Don't Worry about Multiple Channels and Vendors
Integrate and resolve identities across vendor and channel silos (chat, voice, email, case etc) to map the customer journey. No more disparate systems with blind spots among them.
Secure, Compliant and PII Protection
SOC2 Type2 Compliant with PII redaction to keep conversation data protected and secure.
Get ChatGPT Ready
All the tooling you need to operationalize ChatGPT and generative language model based chatbot
