Skip to content
 

Co-Pilot for Customer Experience Teams

CueIn's Large Language Model Co-Pilot optimizes customer experience to drive better answers, reduced escalations, fewer abandonments and happier customers.

Why CueIn?

Organizations are facing an urgency towards retention via better Customer Experience (CX) while reducing cost.

CX interactions are now conversational but multi-turn chat and call workflows across human agents and bots are costly to analyze, design, iterate and QA. Generative LLM based chatbot is a blackbox with little guardrail and observability.

CueIn unifies real world CX conversations across humans and bots, and provides observability monitoring to improve CSAT/NPS and lift retention and revenue.

LLM ToolingGet LLM Ready

All the tooling you need to operationalize ChatGPT and generative language model based chatbot

Reveal and Repair Bot Failures to Improve Containment

Visualize how users interact with your bot rather than how it's designed. Diagnose breaking points, prompt failures, hallucinations and fix them by exporting prompts, dialogs, slots, intents, Q&A and more, back to the bots of your choice.

conversation-flow
Analyze Agent Conversations
 

Summarize Agent Actions to Fine Tune Chatbots

Automatically engineer prompts and generate the next best automation flow from millions of live agent chat and call transcripts to fine tune generative LLMs to use in your domain and use case. This removes the need for manual reviews and analysis which are error prone and do not scale. 

Reduce Hours of QA of Agent Interactions

Score agents on multiple dimensions from inferred CSAT, frustration to policy adherence. Review and act on feedback to improve your agents training and performance.

Agent Quality Assurance
Trends_filters
 

Discover Real Time Trends and Improve Customer Service

Get alerted on trending contact reasons before it ends up clogging your contact center. Get insights into your company and product and reduce customer support volume.

Don't Worry about Multiple Channels and Vendors

Integrate and resolve identities across vendor and channel silos (chat, voice, email, case etc) to map the customer journey. No more disparate systems with blind spots among them.

Vendor_Channel_Agnostic
Root Cause Analysis
 

Automate Root Cause Analysis

Surface highly actionable root causes behind your customer contact patterns without manually reading through entire transcripts or listening to voice calls.

21972-312_SOC_NonCPA
 

Secure, Compliant and PII Protection

SOC2 Type2 Compliant with PII redaction to keep conversation data protected and secure. 

CueIn Integrations

Integrate with all your conversational data sources in a snap.

Cuein AI Integration