Discovering Real Time Customer Contact Patterns

How do you bubble up top customer contact patterns across siloed vendors and channels (modalities)?

Watch how industry thought leaders Christy Luykenaar and Emre Tekoglu are discovering their customer contact reasons using Gen AI driven conversation intelligence in this clip from our talk at Customer Contact Week, Las Vegas.

With generative AI, unstructured and scattered customer interactions can be instantly mined and analyzed in real time and aggregated to bubble up contact patterns. They can then be further sorted by metrics like volume, csat, AHT or sliced by segments like brand, client, regions etc.