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NLP/LLM Data Scientist

San Francisco Bay Area / Remote

At Cuein, we are building a Co-Pilot for Customer Experience Teams that uses large language models to optimize customer experience and drive better answers, reduced escalations, fewer abandonments and happier customers. We provide real time mining and observability into conversation transcripts to enable better customer support across chat bot, live chat, voice bot, voice call, cases and more.


Cuein was founded by a caring group of people passionate about conversations and the team had built AI and ML products at Salesforce, Uber, Google and Facebook. We're building for the long term and at Cuein we believe in being customer obsessed and focus on efficient execution while fostering a culture that encourages diversity of ideas and having a safe and inclusive workspace for everyone. 

We are proud to be backed by Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network. Additional investors include industry leaders at ServiceNow, Salesforce, and Drift and former leaders at Google, VMWare and Airbnb.

About this opportunity

We’re looking for an exceptional Data Scientist, interested in solving complex problems in LLM/NLP/NLU space as applied to multi-turn conversational data.

What you’ll do

  • Apply your ML/NLP/LLM expertise to propose and develop models and solutions to make commercial business impact

  • Be responsible for the full Data Science lifecycle from conception to prototyping, testing, deploying, and measuring the overall business value of models

  • Evaluate short & long term goals for various solutions and help the team make the right choices based on requirements, current timelines and effort vs results analysis

  • Work with engineering teams to develop automated pipelines to perform different stages of the model life cycle and help with building scalable solutions to work with large amounts of data

  • Contribute towards building a solid foundation in terms of tools, components, datasets in the active area of research on large scale multi-turn conversation analysis

What you’ll need

  • A startup mindset, biasing towards thoughtful action with minimal direction

  • Great curiosity about the latest ML research

  • Excellent communication skills, especially when it comes to sharing results of your research and experiments with your team in order to inform product development.

  • Hands-on experience with popular ML frameworks (like PyTorch, TensorFlow, Keras).

  • Strong skills with Python and experience with technologies like LLMs, BERT transformers and relevant NLP libraries ( NLTK, spaCy etc)

  • Bonus: Experience working with ML related services in AWS, Google Cloud, or Microsoft Azure

 

At Cuein, we don’t all look alike. We celebrate diversity across all backgrounds, skill sets, cultures, and experiences. We offer flexible family-friendly, work-from-anywhere arrangements. We offer a competitive salary and equity package, benefits plan, and unlimited PTO. We are committed to supporting the personal and career growth of everyone at the company. Join us to shape the future of conversational AI.


Cuein is an Equal Opportunity Employer and we are committed to diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodation for individuals with disabilities. If you would like to request any accommodations from application through to interview, please contact us at careers@cuein.ai

 

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